Effective Date: 22/5/2024
At Healthline.pk, customer satisfaction is our top priority. We strive to ensure that all our products meet the highest standards of quality and safety. If you are not completely satisfied with your purchase, our Refund Policy outlines the conditions and procedures for returning items and receiving a refund.
1. Eligibility for Refunds
1.1 Non-Prescription Items
You may request a refund for non-prescription items under the following conditions:
- The item is returned within 30 days of delivery.
- The item is in its original packaging, unopened, and unused.
- You provide proof of purchase (order number, receipt, etc.).
1.2 Prescription Medications
Due to regulatory and safety reasons, we do not accept returns or provide refunds for prescription medications unless:
- The medication was damaged during shipping.
- You received the wrong medication.
- The medication is expired upon arrival.
1.3 Medical Devices and Supplements
Medical devices and dietary supplements may be eligible for a refund if:
- The item is returned within 30 days of delivery.
- The item is in its original packaging, unopened, and unused.
- You provide proof of purchase (order number, receipt, etc.).
2. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Opened or used items (unless they are damaged or defective).
- Items returned more than 30 days after delivery.
- Items without proof of purchase.
- Gift cards.
3. How to Request a Refund
To request a refund, please follow these steps:
3.1 Contact Customer Support
Email our customer support team at [insert email address] or call [insert phone number] to initiate the refund process. Provide your order number, the item(s) you wish to return, and the reason for the return.
3.2 Return Authorization
Our customer support team will review your request and, if eligible, provide you with a return authorization number and instructions on how to return the item(s).
3.3 Return Shipping
You are responsible for the cost of return shipping, unless the item was damaged, defective, or incorrect upon arrival. We recommend using a trackable shipping method to ensure the safe return of your item(s).
3.4 Inspection and Processing
Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [insert email address] or [insert phone number]. Provide your order number, a description of the issue, and any supporting photos or documentation. We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund.
5. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.
6. Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a return, please contact us at:
Healthline.pk
Email: sadiqwali2400@gmail.com
Phone: 03332076700
Thank you for choosing Healthline.pk. We are committed to ensuring your satisfaction with our products and services.